Refund policy

Thank you for shopping with BrijKart. Customer satisfaction is important to us, and we strive to provide high-quality devotional and spiritual products. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The product received is damaged during transit.
You received the wrong product.
The product has a manufacturing defect.
The item is unused, unwashed, and in its original condition with all original packaging and tags intact.

To request a return, please contact us at brijkart1@gmail.com with your order number and clear photos of the product.

2. Non-Returnable Items

For hygiene, religious, and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

Used devotional products
Tulsi Malas after use
Kanthi Malas after use
Jaap Malas after use
Name Jaap Counters after use
Customized or personalized products
Gift Cards (if applicable)

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing:

Email: brijkart1@gmail.com

Please include:

Order Number
Photos of the product
Photos of the package
Brief description of the issue

Our team will review your request and provide a suitable resolution.

4. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exchange Policy

We offer exchanges only if:

You received the wrong item.
The product is damaged.
The product has a manufacturing defect.

Exchange requests must be submitted within 7 days of delivery.

6. Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us immediately at:

Email: brijkart1@gmail.com

Phone: +91 7906727285

7. Return Shipping

If the return is due to our error (wrong product, damaged product, or manufacturing defect), BrijKart will arrange or reimburse the return shipping cost where applicable.

For returns requested for any other eligible reason, the customer may be responsible for return shipping charges.